SI

Service Ignition — Operator Assessment

Where Is Your
Revenue Leaking?

5 questions. Rate your team honestly. Get a personalized dollar estimate of what your current process is leaving behind.

Takes about 60 seconds

Question 1 of 5
When your tech walks in the door — does he take control of the visit, or does he let the customer's anxiety set the tone?
Think about what actually happens on a typical call — not what you'd want to happen.
Straight to the problem, no frame set Sets expectations, earns permission to be thorough
Question 2 of 5
Before any price is mentioned — how often do your techs bring the customer into what they found, not just report it to them?
Telling isn't the same as showing. One creates shared understanding. The other creates price resistance.
Tech reports findings and hands over a price Customer sees the problem before any solution is discussed
Question 3 of 5
After findings are presented — does your team walk the customer through solution levels, or hand over a price and wait?
Without guidance, customers default to the cheapest option — or no option at all.
Here's the price — what do you want to do? Guided through every level, customer chooses confidently
Question 4 of 5
Right now — do you have a system that catches every unsold estimate before that customer calls someone else?
That wasn't a bad lead. That was a closed deal that walked out the door because nobody had a system to catch it.
No system — it's on the tech to remember Every unsold estimate tracked and followed up without exception
Question 5 of 5
When you coach your techs — are you coaching what's actually happening inside the home, or what the numbers looked like afterward?
You cannot coach what you cannot see.
I see the numbers after the fact I know exactly how each tech handles every part of every call

Almost There

Two numbers to size your opportunity.

These power the dollar figures in your gap summary. Rough estimates are fine — we're looking for the right order of magnitude.

$

Both fields are required to calculate your gap.

Your Gap Summary

Where should we send your results?

Your personalized gap summary — with dollar figures tied to your operation — is ready. Enter your info to see it.

All fields are required to continue.

No pitch. No spam.
Mark may follow up personally based on your results.

Calculating Your Gap
Running your scores against the model…
Your Gap Summary

Estimated Annual Opportunity

$0

Your Gap Breakdown

Stage Your Score Mechanism Annual Gap

Gap figures represent estimated annual revenue opportunity based on your inputs and industry benchmarks.

Mark is at the table. Come find him — he'll show you what this looks like running in real time inside your operation.